If the Zee5 app is not working on Smart TV and Streaming Box?

If you have installed a Zee5 app and it is not working on your Smart TV and streaming box then you can find some reasons here. Most of users commented that It was working in old version, but when upgraded or zee5 app download apk latest version, it stopped working.

Your Device is rooted? –

If you have purchased a low-cost device like an Android TV box, Smart TV, or Tablet from the local market or any classified website then your device may be rooted. Zee5 OTT provides some latest releases of Bollywood movies and Zee5 Original Series and movies. So it has stopped working in rooted devices to protect their content.

Lack of DRM? –

The DRM (Digital Rights Management) in Android TV Box refers to a set of technologies and protocols designed to protect digital content, such as movies, TV shows, music, and apps, from unauthorized access, copying, or distribution. The DRM also helps to monitor and report on content usage, such as viewing habits and demographics. Most of China’s fake smart TV brands and Android TV boxes come without DRM.

Low Memory? –

Most of China’s fake smart TV comes with 512 RAM, which is not capable of installing any OTT application. If it case installed then the app will be unresponsive, freeze, or crash again and again, and a white screen issue arise.

Connectivity issue? –

Most low-cost streaming boxes and smart TV comes with 2.4GHz wifi and a 10MBPS LAN port which is unable to stream HD content. If you don’t have the above-mentioned issues then you can troubleshoot your Zee5 App on your device. It is a simple process, which you can do if The ZEE5 app becomes unresponsive, freezes, or crashes.

Zee5 App Troubleshooting Guide –

• First check your Zee5 App is up to date. So you can uninstall and install again your app store.
• Check Device update if any security update is pending installation. Just navigate to settings >> upgrade.
• Please clear the Zee5 app’s Cache & Data by navigating to Settings > Applications > Manage Installed Applications > Zee5 > Clear Cache & Clear Data. Once the date and cache are cleared, please Force Close, and then you can open it again and try to log in.
• Now you can also restart your Smart TV or Android TV Box.
• You can also restart your WiFi router/modem to clear the network cache and resolve any internet congestion issues.

Also, check – Compare Zee5 Subscription plans starting at Rs.50/- only For troubleshooting of audio and video devices, always visit www.trackdish.com